• CoreCRM is a easy to use Customer Relationship Software for small businesses in the market

• The software is developed ground up on Java Technology.

• CoreCRM is bundled with Sun Java and Apache Tomcat Web server

• The software includes Sales, Support, Marketing, Order Management, Account Receivables and E-Office Modules

• CoreCRM runs on Microsoft Windows XP, 2000, NT and 98 Operating systems

• CoreCRM works with Internet Explorer only

• Hardware: Intel Pentium 333 Mhz or higher, 64 MB RAM and 200 MB Free Hard Disk Space

• CoreCRM is multi-user enabled. Because it is based on Web-Server technology, Microsoft IE (Internet Explorer V5 or Higher) Web Browser is required to access the software from different computers on the network

• Default software comes with 5 user limit

• CoreCRM is built on Java Technology. The software uses Sun Java, Apache Tomcat Web Server and Microsoft Access Database.

• No. CoreCRM CD is bundled with Sun Java, Microsoft Access Database and Apache Tomcat (Jakarta) Web Server.

• The install program looks for the software installed on your computer. If it does not exist, the installer prompts you to answer YES to install the software on your computer.

• The product works only with Microsoft Internet Explorer v5 or higher. Other browsers are not supported at this time

• Microsoft Access Database is the default database and is bundled with the software.

• Yes, the software works with ORACLE Database and Microsoft SQL Server database. However, the customer needs to purchase the database software from Oracle OR Microsoft.

• Special installer is required for installing the software with Oracle or SQL Server. Please send a email to support@coresoftware.net for the special installer software.

• Support restrictions and price change will apply to this choice.

• Email support is free for 3 Months from the date of Product Purchase . Please send a mail to support@coresoftware.net with your request. We will respond appropriately (either via Email or a Phone Call ) based on the severity of the request.

• We usually try to respond to a request within the same business day, however this may not be possible all the time. Our Normal response time is Next Business Day.

• Support Hours are 8:00 AM - 6:00 PM E. S. T, Monday - Friday. We are closed on public holidays and Weekends.

• You can purchase support after the initial 3 months based on your requirement.

• Please go through the Price List for support prices.

Post Installation FAQ's

1) How to Start / Stop CoreCRM on Windows NT/2000/XP Operating Systems ?

• As the CoreCRM is installed to be a part of Services run by the Windows NT/2000/XP Operating Systems, after an installation and restart of the computer, the CoreCRM service (Jakarta Tomcat 4.0.4) is started automatically.

• However, if you want to start/stop the services of CoreCRM on Windows NT/2000/XP Operating Systems, Double-click on the desktop icon named "CoreCRM Control Services"

or

Select Start ->Programs -> CoreCRM ver Win xxxx ->CoreCRM Control Services

A small window opens with 4 buttons on it.

• Stop CoreCRM Service - To Stop the CoreCRM Service

• Start CoreCRM Service - To Start the CoreCRM Service

• Status CoreCRM Service - To know the Status of CoreCRM Service (Stopped / Running)

• Exit CoreCRM Service - To Exit this dialog.

2) How to Start / Stop CoreCRM on Windows 9X / ME Operating Systems ?

To start CoreCRM on Windows 9X / ME Operating Systems ,

Select Start ->Programs -> CoreCRM ver xxxx Win ->CoreCRM Start Server

Or Click on the Desktop Icon named

CoreCRM Start Server

To stop CoreCRM on Windows 9X / ME Operating Systems ,

Select Start ->Programs -> CoreCRM ver xxxx Win ->CoreCRM Stop Server

Or Click on the Desktop Icon named

CoreCRM Stop Server

List of Error Messages and their causes

Login / Password is invalid , Try Again.

• This error message is shown when a user enters a wrong user name / wrong password to log on to CoreCRM.
• Maximum User Limit reached, Please contact the CoreCRM vendor to upgrade your license.
• This error message is shown when a the maximum limit for concurrent/simultaneous users is reached. By default the CoreCRM allows 5 concurrent users.

Installation steps on Windows 98

The following two steps would done assuming that You have installed our

product in C:\ , if you would have chosen other drive change your setting

according to that!!

Step 1

• GO TO C:\
• Open autoexec.bat
• Copy the following two lines in that File
• set JAVA_HOME=C:\Program Files\Java\j2re1.4.1_01
• set CATALINA_HOME=C:\jakarta-tomcat-4.0.4
• Save and Close.

Step 2

GO TO following directory and change the properties of the specified files

• C:\jakarta-tomcat-4.0.4\bin\startup.bat
• C:\jakarta-tomcat-4.0.4\bin\shutdown.bat

Properties-->Memory SIZE [Default is Auto]

• Change it to maximum (ie) 4096
• Say Ok and Restart the system.

Once the system is restarted

To Start the server:

Go to the following directory and Double Click on the "startup.bat" shortcut file..

• C:\jakarta-tomcat-4.0.4\bin\startup.bat

To Shutdown the server:

Go to the following directory and Double Click on the "startup.bat" shortcut file..

• C:\jakarta-tomcat-4.0.4\bin\shutdown.bat

General Problem:

Error -- Unable to find remote host error in the browser after installation complete and the request give in the address.

Solution:

Internet Explorer->Tools->connection->Lan Settings->UnCheck Bypass the Proxy Server for local addresses.

Technical FAQ's

1) What features do I get with the free trial version? How do I download it ?

• Our free trial version will allow you to use all of the functions of our feature-packed software, completely free, for up to 15 days (after this, the program expires). Our trial version can support up to 20 records.
• To download your free trial version, go to http://freetrial.corecrm.net, download the zip document, unzip it. When you click on the set-up icon, and choose a destination directory, it will automatically install, and you'll be ready to go within just minutes.

2) How do I remove the trial version of CoreCRM ?

To uninstall our trial version, just follow these steps:

• Go to the start menu, select "programs", then click on "CoreCRM".
• Select "ver Win" then click on "CoreCRM Control Services".
• At this point, you will want to select "Stop CoreCRM services".
• Next, go to Control Panel, and open up Add/Remove programs.
• Choose CoreCRM, and click on "remove"
• At this point, the uninstaller will remove the icons and any related registry entries.
• Finally, remove any folders left behind by the software. The default folder is C:/Jakarta-tomcat-4.0.4/

3) How Do I install the full version of CoreCRM that I've ordered ?

• Installing CoreCRM is simple, and does not require advanced technical knowledge. By following the user guide below, step-by-step, you will be able to begin enjoying the features of this innovative software that will enhance your sales, marketing, and customer relations programs.
• CoreCRM Win ver 4.0.7 Installation Guide

Note : Please read this document carefully and follow the steps as mentioned for successful CoreCRM Win ver 4.0.7 installation.